Technical Support
On-site house calls and phone support — we come to you, or we walk you through it.
In-Person Support
$50 / hour
We come to your home or studio.
Hands-on diagnosis and fixes — studio gear setup, computer/network issues, recording rig troubleshooting, software installs, on-site walkthroughs. Bay Area, in-person.
Book a House Call →Remote Support
$25 / hour
We walk you through it over the phone.
Quick fixes and step-by-step guidance from anywhere — software questions, setup help, settings walkthroughs, troubleshooting calls. No travel required.
Call Now · (510) 355-3285Emergency Support
2× Standard Rate
Same-day, after-hours, or weekend.
Qualifies as emergency: same-day response, after-hours (after 6pm), weekends, or urgent issues that can't wait. Either in-person or phone — billed at double the standard rate.
Emergency Hotline · (510) 355-3285FAQ
Quick answers — call us if yours isn't here.
We serve the San Francisco Bay Area for in-person tech support — including SF, Oakland, Berkeley, Richmond, San Leandro, Daly City and the surrounding peninsula. Outside the Bay Area, phone support is available.
On-site house calls are $50/hour. Phone walkthroughs are $25/hour. Emergency support (same-day, after-hours, or weekends) is billed at 2× the standard rate.
Same-day response, after-hours (after 6pm), weekends, or urgent issues that can't wait. Either in-person or phone — billed at double the standard rate.
Recording studio setup and troubleshooting, DAW and plugin installs, computer/Mac issues, Wi-Fi and network problems, printer and peripheral setup, software walkthroughs, audio interface and MIDI gear, email/cloud storage/file sharing. If it plugs in, we've probably seen it.
No. Just describe what's not working — "my mic isn't recording," "my Wi-Fi keeps dropping," "Pro Tools won't open." We figure out the cause.
Standard on-site response is same-week. Same-day is available at the emergency rate. Phone support is typically immediate during business hours.
The hourly rate covers diagnosis and the fix. You only pay for time on-site or on the phone — no separate "trip fee" or "look fee" within the Bay Area.
Card, Apple Pay, PayPal, Venmo, Cash App — same payment options as the rest of the Done Deal Digital site. Pay at the end of the call or after the job.